Shipping & Returns

Currently we do not ship to countries outside of the United States.


All orders placed after close on Saturday and Sunday will be processed that following Monday. Loralei’s On Main charges sales tax on orders shipped in Tennesssee. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. Shipping charges are non-refundable.

Returns And Exchanges

Conditions for returns/exchanges:

  • All items must be returned in a new & unused condition. All original tags and accessories must still be attached.
  • If you believe you have received a defective item, please contact us immediately.
  • All sale merchandise is final.
  • All sales on Custom orders and Embroidery are final.



Our return policy is for store credit or exchange only. Orders are eligible for return if they are received by Loralei’s On Main within 14 days of the purchase. Items must still have original tags and sales receipt in order to obtain store credit/exchange.

Returns must be processed within 14 days of the original delivery date.

  • Please specify the reason for the return on the original invoice.
  • You will receive in-store credit.
Send your return or exchange to:
Loralei’s On Main
112 Parkway
Sevierville, TN 37862